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SmartLog V5 Troubleshooting Guide

    Why doesn’t the SmartLog V5 power up?

    Will the SmartLog V5 log test results without the TEAM5 software?

    How do I set the SmartLog V5 to test ESD shoes?

    Why do I receive a fail lo when testing my ESD footwear?

    Why does the SmartLog V5 chirp several times when passing tests?


    Where can I download the TEAM5 software?


    Where is the License Key required to access the TEAM5 software?


    Why does the software require a license key when the USB dongle is plugged in?

    Why do I receive a registry error when trying to access the TEAM5 software?

    The host computer is not recognizing the SmartLog V5?

    Why is the communication between the SmartLog V5s and TEAM5 Software intermittent?

    Why does the SmartLog V5 display as "TIMEOUT" in the TEAM5 software?

    Why does the SmartLog V5 display as "ERROR" in the TEAM5 software?

    Are older data loggers compatible with the TEAM5 software?

    Will the older SmartLog V5's (RS-485 jack) daisy chain with the 2-pin connector?

    Why do I receive an error when setting up E-mail in the TEAM5 software?


   

Why doesn’t the SmartLog V5 power up?

 

  • Verify the incoming voltage meets the power requirements
  • Verify the power cord is completely fastened into the power jack
  • Verify the power adapter (12VDC) included with the system is being used
  • Verify the foot plate cable isn't plugged into the RS-232 jack

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Will the SmartLog V5 log test results without the TEAM5 software?

 

  • Yes, the Smartlog V5 has built-in memory that will store up to 10,000 tests and 10,000 user id’s without the use of the software. The tests will immediately be transferred into the TEAM5 software when Polling is enabled.

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How do I set the SmartLog V5 to test ESD shoes?

 

  • ESD shoes have a tendency of testing in the 10E8 – 10E9 range. The Fail Hi on the SmartLog V5 is set to a factory default of 35Meg (10E7). We recommend adjusting the footwear Hi settings to 1Gig which can be done through the DIP switches located on the side of the SmartLog V5.(Refer to page 6 of TB-6578)


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Why do I receive a fail lo when testing my ESD footwear?

 

  • Verify the ESD footwear being tested is within spec
  • Verify enough moisture is being generated from the user
  • Verify the footplate is clean and free of debris

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Why does the SmartLog V5 chirp several times when passing tests?

 

  • The chirping is the door relay. The SmartLog V5 has a built-in relay which is used to control doors, light towers and buzzers. The factory default setting is 5seconds after the required test has passed. You will not be able to eliminate the chirping but you can reduce it significantly. In the TEAM5 software, go to the SmartLog List under the Test Machine tab. Click the SmartLog V5 that needs updating and adjust the Relay Time to 0 sec. This reduces the amount of chirps to 2. Follow the above steps if you have more then 1 SmartLog V5. Allow at least 1 polling cycle for the change to apply.

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Where can I download the TEAM5 software?
 

  • The TEAM5 software and updates are available here.

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Where is the License Key that is required to access the TEAM5 software?
 

  • A green USB license dongle is included with the purchase of the TEAM5 or TEAM5 Enterprise software. It must be plugged in to an available active USB port of the host computer where the software is installed and accessed.
  • If you cannot locate the USB license dongle, the factory will provide you with a temporary license until a new key is purchased. Please contact the factory for a temporary license and pricing on a replacement dongle.

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Why does the software require a license key when the USB dongle is plugged in?
 

  • The license dongle may not be initially recognized when plugged in to the PC. Try re-inserting the license dongle into the same or another available com port.
  • The driver used to access the dongle may have been removed or misplaced. Please use the below procedure to re-install the driver:

    Download the below usb driver program: http://cscsoftware.net/usb.exe
    Remove the usb dongle
    Run the dongle program
    Insert the usb dongle
    Follow the onscreen wizard instructions

  • Once installed successfully please run the TEAM5 program.
  • If the usb license dongle still cannot be found or installed properly please contact the factory.


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Why do I receive a registry error when trying to access the TEAM5 software?
 

  • The windows profile currently logged in to the computer doesn’t have the necessary permissions needed to run the TEAM5 software. You don't need to be an administrator but will need the following privileges in order to access the software.

    C Drive
    Full Control (Read/Write/Modify/Execute) for this folder and all sub folders
    C:\Program Files\TEAM5

    Registry
    Full control the the following registry section..
    32 bit Windows ( HKEY_LOCAL_MACHINE\SOFTWARE\TEAM5 )
    64 bit Windows ( HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TEAM5 )

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The host computer is not recognizing the SmartLog V5?
 

  • Verify the SmartLog V5 ID matches the ID you’ve setup for that SmartLog in TEAM5 software Verify the SmartLog V5 ID isn’t set to the same ID of another SmartLog V5
  • Verify the SmartLog V5 Baud Rate is set to 9600
  • Verify a good LAN cable is being used for Ethernet communication. The green and orange LED’s should flicker showing signs of communication.
  • Verify the IP address assigned to the Digi Ethernet device embedded in the SmartLog V5 can be pinged
  • Verify the IP address assigned to the Digi Ethernet device embedded in the SmartLog V5 is on the same subnet as the TEAM5 software
  • Verify the com port that’s designated to the SmartLog V5 is active and working properly
  • Verify the com port that’s designated to each SmartLog V5 is setup properly in the TEAM5 software. Go to the SmartLog List under the Test Machine tab and click on each SmartLog to verify what com port is listed.

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Why is the communication between the SmartLog V5s and TEAM5 Software intermittent?
 

  • Some windows processes like firewalls and virus scanners may prevent TEAM5 or the Digi Virtual com port software from connecting to Smartlog V5’s. Contact your IT department regarding these programs.
  • Each Smartlog V5 must have a unique network address. Although the address is stored in Non-Volatile memory it is possible for the address to reset after a power down/up cycle.

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Why does the SmartLog V5 display as “TIMEOUT” in the TEAM5 software?
 

  • This message is related to the digi ethernet device embedded in the SmartLog V5 or your network.
  • Verify the LAN cable is plugged in and the LED’s are flashing.
  • Verify the IP address assigned can be pinged.
  • If you receive no response from the IP address its possible the IP address has changed. This is common with dynamic addresses (DHCP) which is why we recommend assigning static ip addresses for each device. To reinstall the IP address, please see “Ethernet Setup” on page 10 of TB-6578

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Why does the SmartLog V5 display as “ERROR” in the TEAM5 software?
 

  • This message is related to the SmartLog V5 or com port assigned.
  • Verify the SmartLog V5 ID matches the ID you’ve setup for that SmartLog in TEAM5 software.
    Verify the Com Port assigned matches the com port you’ve setup for that SmartLog in the TEAM5 software.
  • If you are still experiencing this error try resetting the SmartLog V5. If this does not resolve the problem please contact the factory.

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Are older data loggers compatible with the TEAM5 software?
 

  • No, any data logger or SmartLog running firmware older then 4.22 is not compatible with TEAM5 software. To determine what firmware you own cycle the power and it will be the first message displayed on the screen.

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Will the older SmartLog V5’s (RS-485 jack) daisy chain with the 2-pin connector?
 

  • No, the RS-485 jack on the SmartLog V5’s is disabled. This is due to the embedded ethernet module being active. If you wish to daisy chain please contact the factory.

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Why do I receive an error when setting up E-mail in the TEAM5 software?
 

  • Verify your Firewall or Virus Scan programs are not preventing the e-mail setup

  • Verify your e-mail server accepts SMTP mail

  • Verify your e-mail server does not require an ID or password

  • Verify your e-mail connection(s) match the TEAM5 software

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