EMIT - Help Topics

How can we help you?

Search Our Question & Answer Library

You can search our Questions & Answers Library here.

Address and Phone Number

You can find our Address and Phone Number here.

My Account

How do I create an account?

At the top of any of our pages, locate the "Login/Register" links. Click on "Register" to create a new account. If you are an existing customer with a login ID already, please click "Login"

Do I have a customer number if I have ordered from you in the past?

If you have ordered with us in the past, there is an account number associated with your account. This number can be obtained from a previous invoice by emailing us at service@descoemit.com or by contacting customer service at (909) 627-8178.

Is my customer number my login?

No, an individual login and password are created upon registering on our site. If you need help creating an account, please see "How do I create an account?" Your account number is necessary to utilize certain functions of our site including viewing order history and printing invoices.

How do I view items I have purchased in the past?

You will need to be signed in to view your past purchases. If you need help creating an account, please see "How do I create an account? "

Click on My Account located on the topbar menu.

Find the Order Information heading, click Orders or use the Search by PO/Order/Invoice No. fieldyour past orders,including item details.

How do I view/print an invoice?

You will need to be signed in to check an invoice. If you need help creating an account, please see "How do I create an account?"

From the home page, click on My Account located on the topbar menu.

Find the Payment Information header, click on Invoices. From here you will be able to search for and view your past invoices.

Why do I need my customer number?

Your customer number will give you access to past order history and invoices through your online account.

How do I update my company information?

You will need to be signed in to update your company information. If you need help creating an account, please see "How do I create an account?"

Click on the My Account link located on the top menu bar.

Find the Settings header, click on Company Information to edit your company's information.

How do I update my personal information?

You will need to be signed in to update your personal information. If you need help creating an account, please see "How do I create an account? "

Click on My Account located on the top of the homepage.

Find the Settings header, click on Contact Information to edit your personal information.

How do I download the most current price list?

Click on My Account located on the top of any page, find the Other Information heading and click on the Download USER Price List link.

Ordering

How do I track or check the status of my order?

You will need to be signed in to view your orders. If you need help creating an account, please see "How do I create an account? "

Click on My Account located on the topbar menu.

Find the Order Information heading, click Orders or use the Search by PO/Order/Invoice No. field.

Select the order you are looking for, and use the tracking number to track the package through the freight provider, or view the invoice you are looking for.

Where do I remit my payment(s) to?

Desco Industries
File 54769
Los Angeles, CA 90074-4769

Checks must be drawn on a US bank in US dollars.

Returns

How do I check on returned merchandise?

Please Send Us an E-mail containing your part number and serial number, or call our customer service at (909) 627-8178.

How do I return an item for refund / recalibration / exchange?

All returns for calibration or credit must be approved in advance. Call or email Desco EMIT for an RMA. A restocking fee and/or repackaging fee may apply. Training products must be returned in their unopened original packaging.

You can request an RMA
By phone: (909) 627-8178
By email: service@descoemit.com

The following information must be provided in order for your request to be processed: